Keep dates, amounts, platform contacts, evidence and outcomes connected to the individual incident.
About Delivery Accountability Canada
Evidence first. Consumers informed. Accountability built into the process.
Delivery Accountability Canada is an independent Canadian consumer accountability project built to help document delivery-service problems, preserve evidence, maintain transparent case histories and identify recurring issues without turning individual consumer experiences into vague statistics.
Main Project MemberIan Byng-JewettDelivery Accountability Canada
Project leadership
01Build the record
02Keep boundaries clear
03Make follow-through visible
Meet Ian Byng-Jewett
Main Project Member · Citizen-led project direction
Ian is leading the direction and development of Delivery Accountability Canada as an independent Canadian consumer-accountability project.
His work is focused on turning fragmented delivery problems into records people can understand and follow. That means creating practical infrastructure for incident documentation, evidence preservation, transparent case history, responsible pattern assessment and clearer next steps.
Ian’s approach is direct: the platform should say what is known, distinguish evidence from assumptions, explain what a status actually means and keep human responsibility attached to consequential decisions. DAC is being built to make consumer experiences easier to document without overstating what any single report proves.
Project commitment
DAC is being developed so consumers can build the record, understand what happens next and remain connected to the process instead of losing their experience inside a one-way complaint form.
Separate consumer reports, project support, analytics, AI assistance and human decisions.
Give signed-in consumers a clear view of requests, messages, status history and documented outcomes.
Role boundaryIan is the project’s Main Project Member. He is not presented as a lawyer, government regulator, elected official or provider of guaranteed remedies.
Why this project exists
A consumer should be able to understand what happened after something goes wrong.
Delivery platforms can involve the consumer, merchant, driver, payment processor and platform support system at the same time. When responsibility is unclear, records become fragmented. DAC is designed to organize that record.
Preserve the individual record
Each order remains its own incident with dates, merchant, platform, disputed amount, support contacts, evidence, status and outcome.
Keep consumers connected
Signed-in consumers can see requests, updates, evidence, messages and status history rather than submitting information into a one-way form.
Identify patterns responsibly
Similar cases may be grouped for review while preserving the fact that a recurring pattern is not itself a legal finding.
What we are
An accountability infrastructure for consumer reports.
- Evidence-led.Receipts, screenshots, order records, support conversations and documented outcomes matter more than assumptions.
- Consumer-accessible.The client dashboard explains statuses, outstanding tasks, messages and the limits of each stage.
- Canada-wide.The project is designed for reports across all provinces and territories, while recognizing that consumer-protection routes can differ by jurisdiction.
- Audit-conscious.Material staff actions, evidence access, status changes, consent and referrals are designed to leave attributable records.
What we are not
Clear limits are part of transparency.
Not a government regulator
DAC does not replace provincial, territorial or federal authorities.
Not a law firm
Submitting a report does not create a lawyer-client relationship.
Not a compensation program
A report or status does not guarantee a refund, settlement or payment.
Not pay-to-prioritize
Interac or PayPal project support never changes case priority or outcome.
How we operate
One record. Clear stages. Human accountability.
Our workflow is designed to make the movement of a report understandable without overstating what any status means.
1Intake
Consumer creates a structured report.
2Evidence
Documents are screened and organized.
3Review
A human reviewer assesses the case record.
4Assessment
Potential next actions are considered.
5Outcome
Referrals, resolutions or record closure are documented.
National scope
Built for consumers across Canada.
DAC is structured to record province or territory because complaint pathways, consumer rules and appropriate external resources may differ across Canada.
AlbertaBritish ColumbiaManitobaNew BrunswickNewfoundland and LabradorNorthwest TerritoriesNova ScotiaNunavutOntarioPrince Edward IslandQuebecSaskatchewanYukon
Human review
AI assists. People remain responsible.
AI may help summarize chronology, classify issues, identify missing evidence or surface potentially similar cases. It does not decide credibility, liability, legal violations, compensation or entitlement to a remedy.
Independent funding
Project support is separate from case review.
Voluntary Interac e-Transfer and PayPal support can help cover operational costs. Contributions do not buy priority, legal representation or a different outcome.
How project support works →Privacy by separation
Case records are not ordinary analytics.
Consumer reports, evidence and messages are held in the application record. Optional website analytics are treated as a separate measurement layer and should not receive case narratives or identifying case data.
Read our data-handling approach →View public transparency →
Have a question?
Understand the project before you submit.
Use our Contact & Support Centre for general questions, technical help, media, partnerships, privacy enquiries or project-support questions.
National Network
DAC is not being designed from only one point of view.
Eighteen dedicated stakeholder sectors provide structured pathways for professionals, organizations, workers, merchants, researchers, advocates and consumers to contribute relevant context while respecting confidentiality, privacy and evidentiary boundaries.