Document first. Escalate responsibly. Preserve the evidence.
Consumers are the reason DAC exists. The project is being developed to help Canadians preserve records, distinguish facts from assumptions and understand responsible paths when delivery and consumer-service problems are not resolved.
Do you have the receipt or order record?
Did you preserve support conversations?
Can dates, charges and outcomes be documented?
Is the issue isolated or something you have experienced repeatedly?
DAC does not equate professional identity with access. Approved members receive only the Network capabilities appropriate to the relationship and specific DAC engagements.
Submit a professional application or the sector-specific contact pathway.
DAC screens the relationship and requests additional information where necessary.
Credentials, identity or organizational information may be checked where appropriate.
Approved participants receive controlled Network Hub access and explicit assignments.
Consumer reports enter the secure DAC case system. Consumers do not need to join the professional network to submit a report.
Consumer experiences enter the existing DAC case and evidence workflow.
