Official DAC websitedeliveryaccountability.ca
14Evidence & Technology
DAC National Network

Payments & Dispute Professionals

Trace the transaction from authorization to final outcome.

A delivery dispute can also be a payments issue. DAC wants professionals who understand authorizations, settlement, refunds, partial adjustments, digital wallets, processors, disputes and chargebacks.

Who we want to hear from

Relevant perspectives include:

  • Payments professionals
  • Banking operations staff
  • Card-dispute specialists
  • Chargeback professionals
  • Merchant-acquiring specialists
  • Fintech professionals
Questions that matter

What DAC wants to understand.

  1. 01

    What does a consumer actually see versus what is settled?

  2. 02

    How do partial refunds and adjustments flow?

  3. 03

    Which records help resolve transaction disputes?

  4. 04

    Where can platform, merchant and issuer records diverge?

Participation model

A relationship first. Permissions separately.

DAC does not equate professional identity with access. Approved members receive only the Network capabilities appropriate to the relationship and specific DAC engagements.

01

Connect

Submit a professional application or the sector-specific contact pathway.

02

Review

DAC screens the relationship and requests additional information where necessary.

03

Verify

Credentials, identity or organizational information may be checked where appropriate.

04

Engage

Approved participants receive controlled Network Hub access and explicit assignments.

Participation boundary

DAC does not provide banking or financial advice.

Next step

Apply to Join the DAC Network

Applications are reviewed before any Network profile or portal invitation is created.

Apply to Join the DAC Network